fuck this job.com

Well, another week has passed at the Hut, and we have gotten a new all time low score (33 out of a possible 100) on a secret shopper review (champs check). This messes up my Store Managers bonus check, so she is mad at our recent round of low scores. Our last round of kids that have been hired to take orders are not putting in the right toppings or reading back the order to verify they hit the right buttons. These kids that are on the phones do not seem to care if they do their job correctly or not. This means the customer is not getting the right pizza, and will be more likely to give a poor review. I actually catch some customers purposely changing their order 3 times (while taking their order) so they can say I gave them the wrong order or pizza. I will repeat their order, sometimes making up items along the way. 1/3 of the time, they do not even catch it. There will always be scammers, but I understand when a person wants something on only half of the pizza, the the "Phone Bitch" puts it in wrong. For many years, our CSR's were almost always females. So the veterans started calling them that. Nowadays, we have more male CSR's but we still call them that.
I had another wrong address this week. The unit number was wrong. Only the second time they ordered. This means that the first time that they ordered, the phone bitch did not repeat the unit number clearly or with a name. IE: So that was B as in Boy , not D as in Dog? Luckily, the customer heard my car idling and came out looking for me. I was just about to call them. 8 out of ten times, a quick phone call will get me a good address. Some of the times, the numbers are swtiched by the phone bitch. IE: 9126 instead of 9216. This is why it is required to verify all addresses. Sometimes I feel like sending this one guys pizza order to oblivian. He calls most Sunday nights. He blurts out his phone number rather quickly. I ask for his address. He says "It should be in your computer". I reply "It is in the computer, but if I hit the wrong phone number, it will go to the wrong house". He mumbles his address. For 3 weeks in a row, we got through this routine. He calls after the regular phone order takers go home, so the drivers or manager has to get the phone.
What is so friggin hard about writing a check? I go to houses where the person writing the check will ask me 3 times what the total is. When I worked for BlackJack Pizza, a smaller Denver based franchise, I would add a dollar to the total every time they asked. Back then, all the receipts were hand written and it was hard to find the order if they customer actually called back for a total. Now, the computer will give out the total when you look it up. My longest time to wait to get paid is 14 minutes. This ignut forgot he had no checkbook, and wanted to pay with a Canadian $100 bill. First, we are not allowed to take any bills larger than a $20. Second, we are not allowed to take foreign money. He had just got back from Canada, and didn't have any American money on him. His wife had ran off to the mall with both checkbooks in the car. I normally would have left after 5 minutes of waiting, but it was during a dayshift and this guys house was one of the farthest runs from the store. He also begged me to wait since he had called her Cell Phone. So if I had left, someone would have had to drive all the way back to his house. His wife finally called him back, and said she was 3 minutes away. I got a $5 tip but it was not worth it. I have asked several different Managers and they usually say I do not have to wait more than 5 minutes to get paid or to wait for someone returning home. 2 years ago, I called a customer after no one answered their door. I verified I was at the right house. They said "Oh, were at Blockbuster getting a movie, can you wait there untill we get back?" I replied "No, I have another delivery in my car and will be going to deliver that one. I will be back to your house in 10 minutes or less." This did not please the customer as they said they would be home in 2 minutes. I highly doubt they were home in 2 minutes as they had not paid for their movie, and would have to do that. Thank God for Cell Phones. Before I would have to drive to a pay phone to call a customer. Now I just pull out my Cell Phone and call. Sometimes I really surprise the customer when I call them from their front Porch. They are usually outside, in the basement, or have the TV or Music turned up too loud to be able to hear the doorbell. Some drivers will not call. They will just return to the Unit, and say no one was home. About 80% of the time, the customer will call and say their pizza never showed up. Then we have to remake it (more food costs) and have another driver deliver it. I have some managers that will give me money for having to use my own phone. Used to, we would get 35 cents for each time we had to use a pay phone. Well off for another fun filled week at the Hut.